Our Difference

How It Works: Choosing Wines

Often confusing, our goal is to make choosing wines easier. We think it should be fun, not intimidating, to discover both new varietals and your own personal style.

 
Why is this any better than finding the bargains at my local wine store?
Our small selection means less misses for you. We've narrowed our selection down through screenings, wine experts as well as tasting panels of consumers just like you. Now you can focus on your preferences and know that any choice is a winning bottle of wine.
Why do you group wines by style?
We found that most people know the general styles they like and it gives an easy frame of reference. Within the style, we list the wines from lighter to fuller-bodied so you can quickly go toward the end of the spectrum you prefer. For example, if you really like a certain wine, you might want to choose others right near it.
Who writes the tasting notes?
We have two different wine experts write a short and longer description. They taste each bottle right before it goes on the site and describe it to give you a guideline in making a choice. You can find out more about them in our About Us section.
How can I find a wine based on the foods I serve?
There are lots of places on our site to check out; tasting notes, food pairing suggestions and even a specific recipe matched to the wine. Of course, these are all suggestions and there are no rules-we believe in doing what works best for you- keep it as simple as matching heavy wines to heavy foods and light wines to light foods.
Can I talk to someone for help?
Just call us toll-free at 1-866-330-WINE to speak with one of our Wine Consultants who will be happy to help you. They are available Mon-Fri 9-5 PST.
What does the Satisfaction Guarantee mean?
At My Wines Direct, we want you to be satisfied with every order. Our priority is you. Each wine is sampled and hand-picked to offer the best undiscovered wines with ease. Your satisfaction is our guarantee.

If you are not absolutely satisfied, neither are we. So, call us or email us so we can work with you to replace it, substitute a new wine, or give a refund.

We've built our business around our customers and want you to be 100% happy with your MyWinesDirect.com experience, working together to give you the best in discovering and rediscovering wine - guaranteed.

How It Works: Membership

You get free member benefits upon your first purchase. These include monthly newsletters, special offers, new wine announcements, the ability to contribute to member reviews, and in your MyAccount there is a place to keep your own tasting notes. Our community and features will continue to grow and we hope you are a part of it.

 
Is there a fee?
No. On your first order, you get complimentary member benefits. You get updates on new wines, special offers and more and you buy what you want, when you want. There are no automatic billings and no hidden fees.
What is in MyAccount?
Your personal account information to make future ordering easier. There are 3 key things:
  1. Your shipping and billing preferences, so you don't have to reenter them each time you order. You can even maintain multiple shipping addresses if that is more convenient for you.
  2. Your order history in case you want to select a past favorite and stock up before supplies run out.
  3. MyRatings contains any tasting notes you've made or member reviews you've entered. This is a handy reference for remembering your thoughts on all the wines you've purchased.
I'm having trouble registering and can't seem to remember my user id and password. What should I do?
If you have logged in to the site with us before upon purchase:
  • Your user id is your email address you registered when you purchased online.
  • If you have forgotten your password (hint: it's a minimum of 6 characters with one numeric or punctuation field) then write us an e-mail and we will send you a temporary password. Once you get this, copy it and go into MyAccount, paste it to login to your account. It's best if you update it then with one that is easier for you to remember.
If you have not logged in before:
  • Login as a new user, and create your user id and password. You can then continue to shop.

If you are still having trouble, please contact our customer service reps at toll-free 1-866-330-WINE or customerservice@mywinesdirect.com.


How It Works: Ordering

Fast, easy, convenient…s that's what ordering wine through My Wines Direct is all about! Check below for our consumer-friendly policies. And get the most out of your My Wines Direct membership!

Is there a minimum quantity of bottles required for every order?
We only ship in packs of six; each destination must total 6 bottles, 12 bottles, 18 bottles and so on. The mix of wines is your choice -- all of one wine, a pre-selected pack, or any combination you choose to mix and match. For example, you could order 6 different wines, or 3 of one kind, and 3 each of a different selection, etc.
Am I required to order in the future?
There is no obligation to make future orders. Unlike a record club, you are not committed to buying repeatedly. However, we really hope you will like our wines and appreciate the ease of service; we'd like to see you back to either reorder your favorites or try new selections. After all, wine makes every meal a little tastier!
How do I select future purchases?
Our website will always carry our current wines. New wines will also be featured in your member newsletter and we will send you a catalog each season with a full selection. And of course, you can call our Wine Consultants and they're more than happy to help you with any choices. They've tried all the wines and will share their opinions.
Are there are age restrictions placed on orders from My Wines Direct?
In order to prevent purchases of alcohol by minors, an adult (21 years of age or older) signature is required by law for delivery of all orders.
If no adult will be available at your home to sign for your package, we encourage you to have your wine delivered to your office.
My Wines Direct complies with all federal, state and local laws regarding the sale of alcohol to minors.
  1. We clearly state whenever an order is placed that no purchase may be made by anyone under 21 years of age.
  2. The member must provide, under penalty of perjury, confirmation that they are at least 21 years old when they join My Wines Direct.
  3. All shipments require an adult (21 years of age or older) signature; proof of age will be verified by the delivery carrier.
  4. No deliveries will be made to a visibly intoxicated person.
What payment options do I have in ordering through My Wines Direct?
You must provide My Wines Direct with a valid credit card for the subscription and other charges associated with your Account. At this time, My Wines Direct accepts payment through the following credit card types: Visa®, MasterCard®, American Express® and Discover®. Should you experience any problems while placing an order, a Customer Service representative is available to assist and place the order for you. Please call toll-free 1-866-330-WINE (9463). If your credit card expires, is canceled, is lost or is subject to use without your authorization, you must promptly give My Wines Direct notice of a replacement credit card or corrected information either by calling toll-free 1-866-330-WINE (9463) or by sending an email to customerservice@mywinesdirect.com. My Wines Direct will not be responsible for any fees, penalties, costs or expenses associated with insufficient funds or any charge or attempted charge of your membership fee to a credit or debit card. You agree to be financially responsible for all usage and activity on your Account. In the event My Wines Direct is not able to charge your credit card for the subscription or other fees, we reserve the right to terminate your Account.
Can I place my order over the phone instead of online?
Of course! At My Wines Direct, we want to ensure that our members are completely satisfied with their membership and ordering experience. If you would rather have personal assistance in placing your order, please call one of our Wine Consultants toll-free at 1-866-330-WINE (9463). Please visit the "Contact Us" section of this web site for current hours of operation.
Do I have to pay Sales Tax on my order?
State sales tax will be applied to orders according to the following schedule: AZ 7.15%; CA 7.75%; CO 8.05%; DC 9%; FL 6%; ID 0%; IL 0%; LA 4%; MA 0%; MI 6%; MO 0%; NC 6.75%; ND 7%; NE 1.5%; NV 0%; NH 0%: NJ 7%; NM 0%; NY 7.38%, OR 0%; TX 8%; WV 0%; WI 5.6%; WY 0%.
Will I receive a confirmation of my order?
My Wines Direct will send an order confirmation to the email address associated with your account. If an order is placed through a Wine Consultant, a confirmation number will be provided at the time the order is placed.
How can I track my order?
If your e-mail address is in your account, we will e-mail you a shipping notification containing the carrier and tracking number when your shipment is on its way. Or you may contact My Wines Direct's Wine Consultants via email (customerservice@mywinesdirect.com) or phone toll-free at 1-866-330-WINE for assistance in tracking your order.
Will you substitute wines?
Sometimes, if a wine sells out and you’ve ordered a pre-selected pack, we will provide you a similar wine but of higher value. We will often try to reach you if we need to make a change for any reason at all.

How It Works: Shipping

Free door-to-door delivery is one of the many My Wines Direct benefits. But how does it work? And what if you need to make a return? No problem! Our shipping and handling policies are covered below.

Do I need to be home to sign for the delivery? What if I'm not home?
Someone age 21 or older must be home to sign for the delivery. If you are not home, the delivery carrier will make 3 delivery attempts. If you may not be home, you might consider sending your wine to a business address.
If I am not available to sign for delivery, can someone else in the household sign for it, if they are under 21?
No one under 21 is legally able to accept the wine shipment. Only if the person is over 21, can they sign.
How does My Wines Direct ship my wine orders?
My Wines Direct will ship orders to you using a variety of carriers, namely, FedEx and UPS, or others, such as DHL, depending on state availability and state regulatory requirements.
Are there any restrictions on the type of address My Wines Direct can ship to?
By law, alcohol cannot be shipped to PO Boxes or APO/FPO addresses.
Do you offer Express Delivery options?
Yes, we offer a guaranteed 2 business day delivery option. This is available in all states except CT, MA, NJ, AZ.
How long does it take to get my shipments?
Depending on where the order is being shipped to, orders will take as few as 2-7 days to two weeks to arrive at their destination. All orders are shipped in plain wrapped, sealed packages so keep an eye out. They also require a signature, so make sure you send it to an address where someone can sign for it so you'll get it on the first delivery attempt. Carriers will make up to three tries.
I live in one of the states to which you currently deliver and have tried to order in the past from other companies and haven't been able to. How am I able to order through My Wines Direct?
State regulations regarding the shipment of wine change regularly. My Wines Direct, through its fulfillment providers and partners, is in compliance with all requirements for legally shipping and delivering wine to members living in the states to which we ship.
Does My Wines Direct ship all year round?
My Wines Direct ships year round, though we do not ship on major holidays or on weekends. Additionally, in the event of extreme weather conditions (i.e. heat and/or cold), My Wines Direct reserves the right to delay the release of shipments in order to maintain the high quality of products at the time of arrival.
What if there is something wrong with the wine (i.e: broken in transit)?
Please call us and we'll get you a replacement. If there is evident carrier damage, you can let them know upon delivery. Then call us and we will replace it for you.


© My Wines Direct, Inc., 2004 - 2008. | Privacy Policy | Wholesale Sales
All rights reserved. The My Wines Direct name and logo are the trademarks of My Wines Direct, Inc.

Mywinesdirect.com is the online destination to buy great wines from around the world - delivered directly to your door at no charge. All of our wines are screened by experts and then chosen by panels of wine drinkers just like you, so that you can be sure "every wine is a winner". At My Wines Direct you can choose from boutique wines from vineyards across the globe - from California to France, Italy, Spain, Chile, Australia and beyond.

Wine from My Wines Direct makes the perfect gift. Our unique selection of individual wines, wine packs and wine gift baskets is sure to please. And remember, your satisfaction is always guaranteed. Cheers!