Our Difference: FAQ

Our small selection means less misses for you. We've narrowed our selection down through screenings, wine experts as well as tasting panels of consumers just like you. Now you can focus on your preferences and know that any choice is a winning bottle of wine.

We found that most people know the general styles they like and it gives an easy frame of reference. Within the style, we list the wines from lighter to fuller-bodied so you can quickly go toward the end of the spectrum you prefer. For example, if you really like a certain wine, you might want to choose others right near it.

We have two different wine experts write a short and longer description. They taste each bottle right before it goes on the site and describe it to give you a guideline in making a choice. You can find out more about them in our About Us section.

There are lots of places on our site to check out; tasting notes, food pairing suggestions and even a specific recipe matched to the wine. Of course, these are all suggestions and there are no rules-we believe in doing what works best for you- keep it as simple as matching heavy wines to heavy foods and light wines to light foods.

Just call us toll-free at 1-866-330-WINE to speak with one of our Wine Consultants who will be happy to help you. They are available Mon-Fri 9-5 PST.

At My Wines Direct, we want you to be satisfied with every order. Our priority is you. Each wine is sampled and hand-picked to offer the best undiscovered wines with ease. Your satisfaction is our guarantee.

If you are not absolutely satisfied, neither are we. So, call us or email us so we will either replace a wine(s), substitute a new wine, or give you a refund, depending on what happened and what works best for you.

Yes, all your shipping addresses are kept, so you don't have to reenter them each time you order. You can conveniently order a gift for someone again, or keep multiple shipping addresses for yourself.

They can all be found under 'My Addresses' in your profile. You can also find them in the 'ship to' dropdown during the order process.

Yes, just login to your 'My Account' and modify any of the addresses that show in 'Billing Address' or 'My Addresses', which lists any address you have shipped to before.

When you are in 'My Account', you will find 'My Orders' on the left hand navigation. This will give you a complete order history including tracking number, status, items, ordered, ship to address, amount of the order.

Within 'My Account' there is a 'MyRatings' section on the left hand navigation, which contains any tasting notes you've made or member reviews you've entered. This is a handy reference for remembering your thoughts on all the wines you've purchased.

In 'My Ratings' in 'My Account' you will find the wines you have purchased. Give a numerical score, write any comments; mark it public and/or private and submit. For public reviews it will take a few days to be posted. Personal comments can be accessed immediately and only by you. Comments really help, so please make a few!

Because it is really your taste that counts. You may agree with others. You may not. But keeping your own notes, will help you get more of what you like. It can also help you remember whom you served it to, and what they liked. What foods you liked the wine with, or what foods you may want to try next. Or make any other note that is useful to you.

Your user id is the email address you used when you purchased online. If you forgot it, you may call Customer Service or write to us, giving us your last name, address and any other information that would help us track it down for you. If you have not purchased previously , you will not have a user id and should login as a new customer.

Hint: it's a minimum of 6 characters with one numeric or punctuation field. If that doesn't spur your memory, click on forgot password in the “login' area and we will send you a temporary password. You can copy and paste it to continue logging in. We also suggest you copy and paste it into your 'password' field toward the top of 'MyAccount', and then update it then with an easier one to remember.

If you are still having trouble, please contact our customer service reps at toll-free 1-866-330-WINE or customerservice@mywinesdirect.com.

A: Yes, we will store the information only after you complete your purchase. Then you can post reviews, use your address book and saved billing information for future orders. We will not give your information out to any other parties.

We only ship in packs of six; each destination must total 6 bottles, 12 bottles, 18 bottles and so on. The mix of wines is your choice -- all of one wine, a pre-selected pack, or any combination you choose to mix and match. For example, you could order 6 different wines, or 3 of one kind, and 3 each of a different selection, etc.

There is no obligation to make future orders. Unlike a record club, you are not committed to buying repeatedly. However, we really hope you will like our wines and appreciate the ease of service; we'd like to see you back to either reorder your favorites or try new selections. After all, wine makes every meal a little tastier!

Our website will always carry our current wines. New wines will also be featured in emails and other communications. And of course, you can call our Wine Consultants and they're more than happy to help you with any choices. They've tried all the wines and will share their opinions.

In order to prevent purchases of alcohol by minors, an adult (21 years of age or older) signature is required by law for delivery of all orders.

My Wines Direct complies with all federal, state and local laws regarding the sale of alcohol to minors.

1. We clearly state whenever an order is placed that no purchase may be made by anyone under 21 years of age.
2. The member must provide, under penalty of perjury, confirmation that they are at least 21 years old when they join My Wines Direct.
3. All shipments require an adult (21 years of age or older) signature; proof of age will be verified by the delivery carrier.
4. No deliveries will be made to a visibly intoxicated person.

You must provide My Wines Direct with a valid credit card for the subscription and other charges associated with your Account. At this time, My Wines Direct accepts payment through the following credit card types: Visa®, MasterCard®, American Express® and Discover®. Should you experience any problems while placing an order, a Customer Service representative is available to assist and place the order for you. Please call toll-free 1-866-330-WINE (9463). If your credit card expires, is canceled, is lost or is subject to use without your authorization, you must promptly give My Wines Direct notice of a replacement credit card or corrected information either by calling toll-free 1-866-330-WINE (9463) or by sending an email to customerservice@mywinesdirect.com. My Wines Direct will not be responsible for any fees, penalties, costs or expenses associated with insufficient funds or any charge or attempted charge of your membership fee to a credit or debit card. You agree to be financially responsible for all usage and activity on your Account. In the event My Wines Direct is not able to charge your credit card for the subscription or other fees, we reserve the right to terminate your Account.

Of course! At My Wines Direct, we want to ensure that our members are completely satisfied with their membership and ordering experience. If you would rather have personal assistance in placing your order, please call one of our Wine Consultants toll-free at 1-866-330-WINE (9463). Please visit the "Contact Us" section of this web site for current hours of operation.

State sales tax will be applied to orders according to the following schedule: AZ 7.15%; CA 7.75%; CO 8.05%; DC 9%; FL 6%; ID 0%; IL 0%; KS 8.0% LA 4%; MA 0%; MI 6%; MO 0%; NC 6.75%; ND 7%; NE 1.5%; NV 0%; NH 0%: NJ 7%; NM 0%; NY 7.38%, OR 0%; TX 8%; WV 0%; WI 5.6%; WY 0%.

My Wines Direct will send an order confirmation to the email address associated with your account. If an order is placed through a Wine Consultant, a confirmation number will be provided at the time the order is placed.

If your e-mail address is in your account, we will e-mail you a shipping notification containing the carrier and tracking number when your shipment is on its way. Or you may contact My Wines Direct's Wine Consultants via email (customerservice@mywinesdirect.com) or phone toll-free at 1-866-330-WINE for assistance in tracking your order.

Very rarely, and only if a wine sells out and you've ordered a pre-selected pack, we may provide you a similar wine but of higher value. In general, we will try to reach you if we need to make a change for any reason at all.

Someone age 21 or older must be home to sign for the delivery. If you are not home, the delivery carrier will make 3 delivery attempts. If you may not be home, you might consider sending your wine to a business address.

No one under 21 is legally able to accept the wine shipment. Only if the person is over 21, can they sign.

My Wines Direct will ship orders to you using a variety of carriers, namely, FedEx and UPS, or others, such as DHL, depending on state availability and state regulatory requirements.

By law, alcohol cannot be shipped to PO Boxes or APO/FPO addresses.

Yes, we offer a guaranteed 2 business day delivery option. This is available in all states except CT, IL, MA, NJ, AZ.

Depending on where the order is being shipped to, orders will take as few as 2-7 days to two weeks to arrive at their destination. All orders are shipped in plain wrapped, sealed packages so keep an eye out. They also require a signature, so make sure you send it to an address where someone can sign for it so you'll get it on the first delivery attempt. Carriers will make up to three tries.

State regulations regarding the shipment of wine change regularly. My Wines Direct, through its fulfillment providers and partners, is in compliance with all requirements for legally shipping and delivering wine to members living in the states to which we ship.

My Wines Direct ships year round, though we do not ship on major holidays or on weekends. Additionally, in the event of extreme weather conditions (i.e. heat and/or cold), My Wines Direct reserves the right to delay the release of shipments in order to maintain the high quality of products at the time of arrival.

Please call us and we'll get you a replacement. If there is evident carrier damage, you can let them know upon delivery. Then call us and we will replace it for you.