How It Works: Choosing WinesOften confusing, our goal is to make choosing wines easier. We think it should be fun, not intimidating, to discover both new varietals and your own personal style. Why is this any better than finding the bargains at my local wine store?
Our small selection means less misses for you. We've narrowed our selection down through screenings, wine experts as well as tasting panels of consumers just like you. Now you can focus on your preferences and know that any choice is a winning bottle of wine.
Why do you group wines by style?
We found that most people know the general styles they like and it gives an easy frame of reference. Within the style, we list the wines from lighter to fuller-bodied so you can quickly go toward the end of the spectrum you prefer. For example, if you really like a certain wine, you might want to choose others right near it.
Who writes the tasting notes?
We have two different wine experts write a short and longer description. They taste each bottle right before it goes on the site and describe it to give you a guideline in making a choice. You can find out more about them in our About Us section.
How can I find a wine based on the foods I serve?
There are lots of places on our site to check out; tasting notes, food pairing suggestions and even a specific recipe matched to the wine. Of course, these are all suggestions and there are no rules-we believe in doing what works best for you- keep it as simple as matching heavy wines to heavy foods and light wines to light foods.
Can I talk to someone for help?
Just call us toll-free at 1-866-330-WINE to speak with one of our Wine Consultants who will be happy to help you. They are available Mon-Fri 9-5 PST.
What does the Satisfaction Guarantee mean?
At My Wines Direct, we want you to be satisfied with every order. Our priority is you. Each wine is sampled and hand-picked to offer the best undiscovered wines with ease. Your satisfaction is our guarantee.
If you are not absolutely satisfied, neither are we. So, call us or email us so we can work with you to replace it, substitute a new wine, or give a refund. We've built our business around our customers and want you to be 100% happy with your MyWinesDirect.com experience, working together to give you the best in discovering and rediscovering wine - guaranteed.
How It Works: Our CustomersOur community and features will continue to grow and we hope you are a part of it. As a customer you receive special offers, new wine announcements, can post member reviews and keep your own tasting notes and all your order history is saved for easy reference for reorders or your gift addresses. Is there a fee?
No. You buy what you want, when you want. There are no automatic billings and no hidden fees.
Why do you call it Member Benefits?
On your first order, you get a complimentary wine guide. Then as a customer who has purchased you have access to other specials and features.
What do you do with my email address?
We use your email address for your order and shipment confirmations. Knowing when your wine has shipped and your tracking number will help ensure you can sign for your delivery. Then you get updates on new wines, special offers and more. Your email is also your login to your account. Rest assured, we do not share this information with any outside parties.
What is in MyAccount?
The goal is to make reordering easier for you, so we save your account information. There are 3 key things:
I'm having trouble at log-in. What should I do?
If you’ve purchased online before.
If you have not logged in before:
If you are still having trouble, please contact our customer service reps at toll-free 1-866-330-WINE or customerservice@mywinesdirect.com.
How It Works: OrderingFast, easy, convenient…s that's what ordering wine through My Wines Direct is all about! Check below for our consumer-friendly policies. And get the most out of your My Wines Direct membership! Is there a minimum quantity of bottles required for every order?
We only ship in packs of six; each destination must total 6 bottles, 12 bottles, 18 bottles and so on. The mix of wines is your choice -- all of one wine, a pre-selected pack, or any combination you choose to mix and match. For example, you could order 6 different wines, or 3 of one kind, and 3 each of a different selection, etc.
Am I required to order in the future?
There is no obligation to make future orders. Unlike a record club, you are not committed to buying repeatedly. However, we really hope you will like our wines and appreciate the ease of service; we'd like to see you back to either reorder your favorites or try new selections. After all, wine makes every meal a little tastier!
How do I select future purchases?
Our website will always carry our current wines. New wines will also be featured in your member newsletter and we will send you a catalog each season with a full selection. And of course, you can call our Wine Consultants and they're more than happy to help you with any choices. They've tried all the wines and will share their opinions.
Are there are age restrictions placed on orders from My Wines Direct?
In order to prevent purchases of alcohol by minors, an adult (21 years of age or older) signature is required by law for delivery of all orders.
If no adult will be available at your home to sign for your package, we encourage you to have your wine delivered to your office.
My Wines Direct complies with all federal, state and local laws regarding the sale of alcohol to minors.
What payment options do I have in ordering through My Wines Direct?
You must provide My Wines Direct with a valid credit card for the subscription and other charges associated with your Account. At this time, My Wines Direct accepts payment through the following credit card types: Visa®, MasterCard®, American Express® and Discover®. Should you experience any problems while placing an order, a Customer Service representative is available to assist and place the order for you. Please call toll-free 1-866-330-WINE (9463). If your credit card expires, is canceled, is lost or is subject to use without your authorization, you must promptly give My Wines Direct notice of a replacement credit card or corrected information either by calling toll-free 1-866-330-WINE (9463) or by sending an email to customerservice@mywinesdirect.com. My Wines Direct will not be responsible for any fees, penalties, costs or expenses associated with insufficient funds or any charge or attempted charge of your membership fee to a credit or debit card. You agree to be financially responsible for all usage and activity on your Account. In the event My Wines Direct is not able to charge your credit card for the subscription or other fees, we reserve the right to terminate your Account.
Can I place my order over the phone instead of online?
Of course! At My Wines Direct, we want to ensure that our members are completely satisfied with their membership and ordering experience. If you would rather have personal assistance in placing your order, please call one of our Wine Consultants toll-free at 1-866-330-WINE (9463). Please visit the "Contact Us" section of this web site for current hours of operation.
Do I have to pay Sales Tax on my order?
State sales tax will be applied to orders according to the following schedule: AZ 7.80%; CA 8.75%; CT 6.0%; FL 6%; ID 6.0%; IL 8.5%; IN 6.0%; LA 4.0%; MI 6.0%; NC 6.75%; ND 7.0%; NE 5.5%; NV 6.5%; NJ 7.0%; NY 8.0%, SC 6.0%; TX 8.25%; VA 5.0%; VT 6.0%; WV 0%; WA 7.5%; WI 5.0%; WY 0%.
Will I receive a confirmation of my order?
My Wines Direct will send an order confirmation to the email address associated with your account. If an order is placed through a Wine Consultant, a confirmation number will be provided at the time the order is placed.
How can I track my order?
If your e-mail address is in your account, we will e-mail you a shipping notification containing the carrier and tracking number when your shipment is on its way. Or you may contact My Wines Direct's Wine Consultants via email (customerservice@mywinesdirect.com) or phone toll-free at 1-866-330-WINE for assistance in tracking your order.
Will you substitute wines?
Sometimes, if a wine sells out and you’ve ordered a pre-selected pack, we will provide you a similar wine but of higher value. We will often try to reach you if we need to make a change for any reason at all.
How It Works: ShippingFree door-to-door delivery is one of the many My Wines Direct benefits. But how does it work? And what if you need to make a return? No problem! Our shipping and handling policies are covered below.
Do I need to be home to sign for the delivery? What if I'm not home?
Someone age 21 or older must be home to sign for the delivery. If you are not home, the delivery carrier will make 3 delivery attempts. If you may not be home, you might consider sending your wine to a business address.
If I am not available to sign for delivery, can someone else in the household sign for it, if they are under 21?
No one under 21 is legally able to accept the wine shipment. Only if the person is over 21, can they sign.
How does My Wines Direct ship my wine orders?
My Wines Direct will ship orders to you using a variety of carriers, namely, FedEx and UPS, or others, such as DHL, depending on state availability and state regulatory requirements.
Are there any restrictions on the type of address My Wines Direct can ship to?
By law, alcohol cannot be shipped to PO Boxes or APO/FPO addresses.
Do you offer Express Delivery options?
Yes, we offer a guaranteed 2 business day delivery option. This is available in all states except CT, MA, NJ, AZ.
How long does it take to get my shipments?
Depending on where the order is being shipped to, orders will take as few as 2-7 days to two weeks to arrive at their destination. All orders are shipped in plain wrapped, sealed packages so keep an eye out. They also require a signature, so make sure you send it to an address where someone can sign for it so you'll get it on the first delivery attempt. Carriers will make up to three tries.
I live in one of the states to which you currently deliver and have tried to order in the past from other companies and haven't been able to. How am I able to order through My Wines Direct?
State regulations regarding the shipment of wine change regularly. My Wines Direct, through its fulfillment providers and partners, is in compliance with all requirements for legally shipping and delivering wine to members living in the states to which we ship.
Does My Wines Direct ship all year round?
My Wines Direct ships year round, though we do not ship on major holidays or on weekends. Additionally, in the event of extreme weather conditions (i.e. heat and/or cold), My Wines Direct reserves the right to delay the release of shipments in order to maintain the high quality of products at the time of arrival.
What if there is something wrong with the wine (i.e: broken in transit)?
Please call us and we'll get you a replacement. If there is evident carrier damage, you can let them know upon delivery. Then call us and we will replace it for you.
How It Works: Wine ClubsIn addition to wine packs and gift baskets, My Wines Direct also offers 3 and 6 month wine clubs. These clubs feature 3 bottles of wine sent to the recipient each month - either all red or 2 red and 1 white. Great as a gift or for yourself.
Is there a recurring monthly fee?
No, both our 3 month and 6 month wine clubs are paid for up front, so there is no recurring fee.
What wines are featured in the wine club?
Each month will feature 3 different wines – either 3 reds (in our red club) or 2 reds and 1 white (in our mixed club). We do our best to keep the wines varied each month, and we will never send you the same wine twice during the course of the club.
Where should I have the wines sent?
Someone 21+ must be present to sign for the wines upon delivery, so make sure to send the wine club to a location where someone will be during the day. Shipping to a work address is often the best option to avoid delivery delays.
Can I change the shipping address for the wine club?
Yes, contact our customer service team at 866-330-WINE and we can take care of this for you.
When do the wines arrive?
The first wine club shipment is sent when it is ordered. Follow up shipments are scheduled to arrive around the 15th of each month. Because of different locations and shipping times, we cannot give an exact date for delivery.
Can I cancel my wine club?
If you purchased the wine club, you can cancel and receive a pro-rated credit to your credit card for any shipments that have not been sent.
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